Менеджмент-тур: клиентский сервис на 100%

13

years on the market

200+

tours completed

19

tours this year

500+

clients

On this tour, you will visit Trader Joe’s, Starbucks HQ, Four Seasons Hotels and Resorts, and other prominent global companies.

Our professionally organised open and corporate visits offer a chance to gain experience and knowledge in the field of customer service and to make valuable business contacts.

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Enterprise Rent-A-Car

The company has built the largest car rental brand, known for its low rates and excellent customer service thanks to proper leadership and the entrepreneurial spirit of its employees.

Four Seasons Hotels and Resorts

The Four Seasons chain has 82 hotels in 34 countries all over the world. The company has been on Fortune’s Top 100 list of employers every year since the survey was created in 1998. Four Seasons is distinguished by the lowest employee turnover rate in the industry.

Trader Joe’s

Since its inception, Trader Joe’s has been on the annual list of the top 100 employers, according to Fortune. It offers 4,000 items of goods, of which 80% are the company’s own brands. Trader Joe’s sells organic and vegetarian products, frozen foods and more.

Mandarin Oriental

Mandarin Oriental Hotel Group Limited is a Hong Kong group that manages a network of luxury hotels, as well as resorts, spas, and residential complexes around the world.

Amazon.com

Amazon.com, Inc. Distribution Centre is an American company that is the largest in the world by turnover among online suppliers of goods and services. Amazon was one of the first online services to focus on selling real fast-moving consumer goods. Its headquarters is in Seattle, Washington.

Starbucks

This company is legendary! As they say, Starbucks coffee is not just five-dollar coffee, it is a consumer culture that has sunk its roots deep into the American soil over the last 200 years.

Zappos

Zappos’s non-standard approaches to hiring and motivating its personnel have helped the company to create one of the most remarkable corporate cultures in the world.

What does the US management tour have to offer?

Our management tour studying American customer service involves groups of up to 25 people. We invite company key principals and people who shape business development strategies for years to come, determine company investment priorities, and look for new opportunities to develop their businesses.

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You will learn about innovations in technology that will only become available to your competitors in a few years.

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You will get a tremendous boost of fresh ideas for business development and see them applied in practice.

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You will study effective approaches to management in the field of technology, company management, as well as talent development and retention.

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You will make business contacts in a unique community of entrepreneurs and generators of ideas that may well earn them millions tomorrow.

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You will make long-term acquaintances with the managers of innovative companies, thus gaining a tangible advantage from invaluable personal ties.

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You will have an opportunity to adopt the groundbreaking achievements of the best companies.

Participants’ impressions of the previous US tours:

Having already taken part in educational tours, these people are happy to share their knowledge and impressions.

Vyacheslav KlimovDirector General, New Mail

I have worked with FastForward a couple of times and participated in several of their tours. I learned how businesses and start-ups are managed in practice and was inspired. I returned enthused about new challenges from all my trips. I recommend FastForward tours to businessmen of all levels.

Onur SezenProcess & Operation Head Specialist Bazarstore

I really liked the retail tour arranged by FastForward. We visited key retail companies in England. I want to thank FastForward once again for the new knowledge and contacts I gained.

Alexander KucherenkoDirector of Human Resources at DTEK

We would like to thank the FastForward team for arranging the tour to such a high standard. Visits to all companies were organised well, the speakers provided useful information that covered the main goals of our tour and answered all our questions that arose during the visits. We strongly recommend FastForward as a partner for business tours.

Anton NesiforovProcess Manager for fruit and vegetable preservation, beverages, and alcohol

On our tour of Germany, we visited the most famous food exhibition, the Green Week, as well as numerous retail chains and enterprises operating in various interesting industries. We have a lot to learn. We must take the best and use it. Thank you, FastForward, for your careful approach to creating this tour.

Alena NesiforovaUnified Concept Manager for Izbenka and VkusVill

We visited several retail stores in Germany, as well as manufacturing facilities. What we liked the most about the stores was the high quality standard of German retail. Retailers know how to sell good and high-quality goods at affordable prices, and this is probably the main secret of German retail. As for production, we were fascinated with small family businesses.

Vladimir TeslenkoHR Director, Maria Company

I really liked the way everything was arranged and the companies we visited. I was impressed with the approach to people there, which we do not have. Such tours will be useful for HR-directors, business owners, and people who want to accelerate their business and improve work efficiency. In fact, it was important for me to meet the guys who were in the group. It was from my fellow tour participants that I learned about some types of technology.

Marina ShvoyevaVice-President of Human Resources, Softline Group

I would say that the tour arranged by FastForward was one of the most enjoyable experiences in my life in terms of what I had learned professionally and in terms of how well the entire process was organised, how intensive the educational part of the tour was, and how much time is given to culture and entertainment. I gained a lot of professional knowledge, ideas, and thoughts about what could be implemented in my country.

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Culture and Entertainment

The United States is the capital of the world’s economy with a unique business culture, but its beautiful nature is equally fascinating.

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A one-day guided tour of Las Vegas.