Diego Garcia Fernandez

Head of BD Wallet Alipay Spain (Alibaba Group)

Subject: customer service and WOW delivery.

Invite

4 years

work experience in the Alibaba Group in China, Southeast Asia and Europe

since 2017

Diego is a mentor at China Europe International Business School (CEIBS)

graduated in 3

business schools received an MBA and continues to study

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Diego is responsible for the development of the Alipay e-wallet business in Spain and has also worked for the Alibaba Group in China, Southeast Asia and Europe for 4 years. Prior to Alibaba, he attended law school in Spain, worked in the finance arm of Procter & Gamble in London and received an MBA from the China European International Business School (CEIBS) in Shanghai.

Diego has worked on Alibaba Cloud's go-to-market and product localization. Developed a strategy for the international expansion of the Big Data Tianchi platform from China to Southeast Asia, the United States and Europe, the Middle East and Africa. Overseas users are expected to double in size thanks to partnerships with organizations in Europe and Asia Pacific. Diego has implemented a localization strategy in Spain and has established partnerships with 7 local brands, 1 logistics company and 1 ISV. Managed implementation strategies and maintained an overall memorandum of understanding with the Mexican government. Implemented a regional LATAM strategy with a focus on Colombia and Brazil, developed a roadmap for partnerships with leading local e-commerce players.

Diego will be able to reveal topics during the tutorial:

Sample Food Delivery Operating System from Alibaba Group / Ele.me
Impact of COVID on food delivery trends
Improving logistics efficiency (combining grocery and retail delivery, increasing order density, marketing and recommendations based on data, membership, real-time route algorithm, intelligent work planning)
Super APP: Grow or launch gadgets to attract users and sellers
Case study: smart supermarket with delivery (supply chain management, data-driven product development, etc.)

What working with Thibaut Champey has to offer:

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expert analysis of your needs

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company analysis and detection of pressure points

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comprehensive curriculum

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practical tools

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a customised plan to introduce changes

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support and consulting throughout the transition period

Successful training cases from leading speakers

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VkusVill’s two-day studying with Gertje van Roessel

Chief international Officer at Buurtzorg, Gertje van Roessel, held a diagnostic coaching session for local managers and department heads of the head office of the VkusVill healthy food chain and a training session for coaches and sales assistants.

VkusVill’s two-day studying with Paul Asoyan

In November 2019, Paul Asoyan held a two-day training session for VkusVill where he explained why good managers are needed and what makes them different from front-line employees. Paul taught his students to select, hire, and dismiss employees, to manage their performance, and to take care of oneself, the team, the company, and clients.

Jos de Blok for ANO “Zabota po Sosedstvu”

Jos de Blok is the founder of Buurtzorg, the care system that has revolutionised Dutch healthcare. Not only did he share his unique experience but he also supported the Zabota po Sosedstvu project, which was based on the principles and management system of Buurtzorg.