of project management experience in product and strategy development
is currently worth DoorDash company, where Anastasia created Voice of the Customer programs
Nastya got a Master of Science from the Office of Product Development (Northwestern University)
Anastasia is an expert in Customer Experience and Business / Growth Strategy. She received her Master of Science and Master of Science degrees in Product Design and Development Management from Northwestern University (Kellogg Business School). After 5 years in PwC Advisory, 2x years in Marketing Strategy for Startup Retailers in immersion in Customer Experience Innovation, Anastasia advises experts in the field of Customer Experience and businesses in the USA, Canada, Australia, Europe and Russia on increasing customer loyalty and differentiation in competitive markets.
Anastasia leads the Voice of the Customer program at DoorDash (a startup, leader in food delivery in the United States), which is responsible for analyzing customer experience, identifying growth points and strategies for improving product, operations and communication with the customer for long-term growth and finding new business areas. The second important focus of the VoC program is to motivate all employees in the company to apply Customer Focused and Human Centered Design approaches to improve the customer experience when interacting with a brand / product / service.
expert analysis of your needs
company analysis and detection of pressure points
a customised plan to introduce changes
support and consulting throughout the transition period
Chief international Officer at Buurtzorg, Gertje van Roessel, held a diagnostic coaching session for local managers and department heads of the head office of the VkusVill healthy food chain and a training session for coaches and sales assistants.
In November 2019, Paul Asoyan held a two-day training session for VkusVill where he explained why good managers are needed and what makes them different from front-line employees. Paul taught his students to select, hire, and dismiss employees, to manage their performance, and to take care of oneself, the team, the company, and clients.
Jos de Blok is the founder of Buurtzorg, the care system that has revolutionised Dutch healthcare. Not only did he share his unique experience but he also supported the Zabota po Sosedstvu project, which was based on the principles and management system of Buurtzorg.